Refunds and Returns for Web Purchases

It is our mission at Nuera Transport / Nuera Trailer Parts to deliver unparalleled service and customer satisfaction. In that regard, you may return any new and unused regularly stocked item purchased from our website for a full refund within 30 days of the receipt of your shipment. Special ordered items can not be exchanged. Please visit our contact page, select Return Goods Authorization from the drop down and a representative will give you the necessary return goods authorization. They will also give you instructions regarding which of our locations to return the item. Items returned intact will not encounter a restocking charge. Shipping charges for returning items will be your responsibility unless the reason for return was an error by Nuera Transport / Nuera Trailer Parts.

Refunds will be made once the returned item has been received and inspected. We will notify you via e-mail when the return and refund has been processed. Please allow 14 days from the date we receive the order for the processing of the credit back to your account. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of an error by Nuera Transport / Nuera Trailer Parts

Packaging and Shipping Your Return

Once you have received a Return Goods Authorization (RGA) e-mail from Nuera Transport, wrap the package securely. Include a copy of the RGA e-mail with the shipment. Clearly mark the outside of the package with the RGA number. We recommend you use an insured shipping service that provides delivery confirmation such as UPS or US Mail. We will instruct you on which location to ship your return via the RGA e-mail.

Sales Tax

Nuera Transport / Nuera Trailer Parts is required to collect sales tax for orders delivered in the states where we are located. The appropriate state and local taxes will be added to shipments made to locations in the following states: Arkansas, New Hampshire, Pennsylvania, Tennessee, Texas, and South Carolina.