Welcome to the enuera.com website (the "Site"), the Official e-Commerce Website of the Nuera Transport and its affiliated companies (collectively "Nuera Inc"). Nuera Transport encourages you to read carefully these Terms and Conditions of Use and our Privacy & Returns Policies before using or registering on the Site. Nuera Transport provides web-based services and information to you subject to the following Terms and Conditions of Use. By using the Site, you, your agents and authorized representatives agree to follow and be bound by these Terms and Conditions of Use and our Privacy Statement.
This site is created and controlled by Nuera Transport in the state of Tennessee, USA. You may not use this site to export the materials in violation of U.S. export laws and regulations. If you access the site from a location outside the United States, you are responsible for compliance with all local laws and regulations.
COMPANY ADDRESS Nuera Transport P.O. Box 2459 Cookeville, TN 38502
It is our mission at Nuera Transport to deliver unparalleled service and customer satisfaction. In that regard, you may return any new and unused regularly stocked item purchased from our website for a full refund within 30 days of the receipt of your shipment. Special ordered items can not be exchanged. Please visit our contact page, select Return Goods Authorization from the drop down and a representative will give you the necessary return goods authorization. They will also give you instructions regarding which Nuera Transport location to return the item. Items returned intact will not encounter a restocking charge. Shipping charges for returning items will be your responsibility unless the reason for return was an error by Nuera Transport.
Refunds will be made once the returned item has been received and inspected. We will notify you via e-mail when the return and refund has been processed. Please allow 14 days from the date we receive the order for the processing of the credit back to your account. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of an error by Nuera Transport.
Once you have received a Return Goods Authorization (RGA) e-mail from Nuera Transport, wrap the package securely. Include a copy of the RGA e-mail with the shipment. Clearly mark the outside of the package with the RGA number. We recommend you use an insured shipping service that provides delivery confirmation such as UPS or US Mail. Nuera Transport will instruct you on which location to ship your return via the RGA e-mail.
Nuera Transport is required to collect sales tax for orders delivered in the states where we are located. The appropriate state and local taxes will be added to shipments made to locations in the following states: Arkansas, New Hampshire, Pennsylvania, Tennessee, Texas, and South Carolina.